ONLINE ORDERS: must be received before 4pm to assure same-day delivery. Orders received online after that time will be delivered the following day. 


PHONE ORDERS : You can place your orders over the phone on 08 9312 2212 , our staff will be more than delighted to put together the perfect gift on your behalf . All phone orders are delivered in the same day . Please call us between 9:30 to 7pm to gaurantee our same day delivery service. 
*Please note we are not responsible for deliveries if the recipient is no longer staying at Fiona Stanley Hospital , It is your responsibility to make sure the patient is staying at Fiona Stanley Hospital ward

NO FLOWERS ZONES: 
please keep in mind the following wards are not allow fresh flowers , Intensive care unit  ( ICU ) , WARD 4B , WARD 5D, WARD 7C and WARD 7D . Alternative gifts are available please give us a call or check out of hampers options and gifts products .

Terms & Conditions 
By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions.

PLACING YOUR ORDER ONLINE : please make sure you fill in PATIENT's DELIVERY DETAILS section as best as you , this will help us deliver your gift to your loved ones correctly . , Full name and ward number ( if you've got it, otherwise we can call customer service desk to find out) . 
You must enter your Phone number / contact number as sometimes we will need to call you to confirm your order or any extra information we might need from you . The order wont proceed until your phone number is filled in at checkout. 



BILLING &SHIPPING INFORMATION /CHECK OUT  : the SHIPPING ADDRESS will automatically be set as your billing address. We ONLY deliver to patients staying at FIONA STANLEY HOSPITAL . If you require flowers to be delivered to another location please give us a call we will do our best to organize it for you . By all means we will not gaurantee courier delivery time and there'll be a delivery fees charged on top .

SEASONAL FLOWERS, SUBSTITUTION 
We reserve the right to substitute a product of equivalent value where a listed product is unavailable. When making substitutions we don't call the sender as this could delay the order from being delivered on the same day.
Seasonal conditions affect the supply of flowers. Specific varieties or colors may not always be available or meet our quality standards. In some cases, substitutions may be necessary to fulfill your floral arrangement. Choosing the right flowers is a very important and emotional statement, we will pay close attention to design elements such as size, style, colour and balance, and when a substitution is necessary, similarly shaped flowers will be used. If we are out of a particular decorative element such as a vase, basket, or ceramic container, a similar one of equal or greater value will be substituted
Please note - floral gifts are perishable and cannot be exchanged or refunded.